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Excellent customer service through effective communication with our clients – it’s who we are.

We’re committed to answering your questions quickly. Whether you’re a health insurance shopper, current customer, or broker, we can help you find the information you need.

 

Need Insurance?

1-800-273-8115

We know buying insurance can be overwhelming – let us help. Our Licensed Product Advisors have the expertise you need to customize an insurance solution that meets your needs and your budget.

Note: If you want to apply for health insurance and have already been helped by an independent insurance broker, please contact that person directly.

Hours

Monday – Thursday
8:00 a.m. – 10:00 p.m. ET

Friday
8:00 a.m. – 8:00 p.m. ET

Saturday
9:00 a.m. – 5:30 p.m. ET

Medicare Hours

Monday – Friday
8:00 a.m. – 8:00 p.m. ET

Brokers

1-800-474-4467

Call Broker Services if you are a health insurance broker or to get help finding a local health insurance broker.

Existing Broker Login

New Broker Registration

Hours

Monday – Thursday
8:00 a.m. – 6:00 p.m. ET

Friday
9:00 a.m. – 5:00 p.m. ET

 

 

 

 

 

 

Already an Insured?

Member Portals

If you're looking for product support online, the Member Portals page has links to web portals for many of the products available on UHOne.com. Once registered on the member portal, you can

  • Check benefits
  • Review claims
  • View bill and payment history
  • Send secure messages (exclusive to MyUHOne.com portal)
  • And more!

If you still have questions, call 1-800-657-8205 during our customer service hours. Trained customer service professionals are ready to answer your questions and help you meet your needs.

Hours

Monday – Friday
8:00 a.m. – 6:00 p.m. ET

 

Looking for Faster Service?

Our Automated Phone Service may have the answers to your top questions - with no waiting!

  1. Call 1-800-657-8205
  2. Enter your Member ID (found on your ID card or plan documents)
  3. Follow the prompts given to use the Automated Service, which may allow you to
  • Check status of a claim
  • Find payment amount and due date
  • Make one-time payment from a checking or savings account
  • Check application status
  • And more!

 

Claim Submission

 

Need a claim form? You can get most member forms here.

UnitedHealthOne® Plans
PO Box 31374
Salt Lake City, UT 84131-0374
EDI #37602

Claims-Only Fax:
1-801-478-7581

Premium Payments
UnitedHealthOne® Plans
PO Box 740209
Cincinnati, OH 45274-0209

Grace Period/Overnight Payments
UnitedHealthOne® Plans
1006 State Street
Lawrenceville, IL 62439

Product availability varies by state.

No individual applying for health coverage through the individual Marketplace will be discouraged from applying for benefits, turned down for coverage, or charged more premium because of health status, medical condition, mental illness claims experience, medical history, genetic information or health disability. In addition, no individual will be denied coverage based on race, color, religion, national origin, sex, sexual orientation, marital status, personal appearance, political affiliation or source of income.

References to UnitedHealthcare pertain to each individual company or other UnitedHealthcare affiliated companies.
Dental and Vision products are administrated by related companies.
Each company is a separate entity and is not responsible for another's financial or contractual obligations.
Administrative services are provided by United HealthCare Services, Inc.

Products and services offered are underwritten by Golden Rule Insurance Company, Oxford Health Insurance, Inc., UnitedHealthcare Life Insurance Company and UnitedHealthcare Insurance Company. In New Mexico, products and services offered are only underwritten by Golden Rule Insurance Company.

All products require separate applications. Separate policies or certificates are issued. Golden Rule Short Term Medical plans are medically underwritten. Related insurance products offered by either company may be medically underwritten – see the product brochures and applications. HealthiestYou by Teladoc Health is not insurance and is not associated with any other insurance product for which you are applying. HealthiestYou by Teladoc Health and UnitedHealthcare are not affiliated and each entity is responsible for its own contractual and financial obligations. Travel Health Insurance, Property & Casualty, Final Expense Whole Life Insurance and Pet Insurance are underwritten by different companies that are not related to the UnitedHealthcare family of companies.

© 2020 UnitedHealthcare Services, Inc.

UHOHFR14