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Contact Us


Excellent customer service through effective communication with our clients – it’s who we are.

We’re committed to answering your questions quickly. Whether you’re a health insurance shopper, current customer, or broker, we can help you find the information you need.

Need quick answers?

If you are already a member, check out the member website for your plan. Many common questions have quick answers available.

Looking to email us?

We care about your privacy, so we use Secure Message. Log into your member website ( or to send and receive secure messages with our customer service team. Not sure which website to use? Go here.

If you are a provider, please visit our provider portal

Need insurance?

We know buying insurance can be overwhelming – let us help. Our licensed insurance agents have the expertise you need to customize an insurance solution that meets your needs and your budget.

Note: If you want to apply for health insurance and have already been helped by an independent insurance broker, please contact that person directly.


Monday – Thursday
8:00 a.m. – 10:00 p.m. ET

8:00 a.m. – 8:00 p.m. ET

9:00 a.m. – 5:30 p.m. ET

Medicare Hours

Monday – Friday
8:00 a.m. – 8:00 p.m. ET


Call broker services if you are a health insurance broker or to get help finding a local health insurance broker.

Existing broker login

New broker registration


Monday – Thursday
8:00 a.m. – 6:00 p.m. ET

9:00 a.m. – 5:00 p.m. ET






Already a member?

Please note, we are currently experiencing high call volume. Our member website for your plan may be able to help. Select the “Member websites” button above to go to the member resources page and find the website that supports your plan.

If you're looking for product support online, the member resources page has links to member websites for many of the products available on Once registered on the member website, you can:

  • Check benefits
  • Review and submit claims
  • View bill and payment history
  • Send secure messages
  • And more!

If you still have questions, call 1-800-657-8205 during our customer service hours. Trained customer service professionals are ready to answer your questions and help you meet your needs.


Monday – Friday
8:00 a.m. – 6:00 p.m. ET


Looking for faster service?

Our automated phone service may have the answers to your top questions - with no waiting!

  1. Call 1-800-657-8205
  2. Enter your Member ID (found on your ID card or plan documents)
  3. Follow the prompts given to use the automated service, which may allow you to:
  • Check status of a claim
  • Find payment amount and due date
  • Make one-time payment from a checking or savings account
  • Check application status
  • And more!